Refunds, Return and Cancellation
Complaints
Complaints about Product quality should be done within 24 hours of the delivery. To launch a complaint, please contact info@threadnneedles.com. If the reason for return is genuine, Our Team will replace the item.
1. Refund Policy
We do not issue refunds once the order is processed and the product is delivered. Still, we realize that exceptional situations can happen in regard to the character of the product we supply. Below are the situations we can provide you with a refund: A. Non-delivery of the product: If the order is pre-paid and if for some unforeseeable reason, we are unable to deliver your order, we will refund the amount. The Refund Amount money will be returned to the Source bank account/ credit/debit card / UPI where the payment was made from in the next 72 hours.
Major defects :
Although all our products undergo a vigorous quality check before delivery, unexpected damages and defects may occur. In case of such issues, please report the problem to our Quality Support Team within 24 hours of delivery. If the complaint is genuine, we will replace the same.
Product not-as-described:
In case the product is not as described, please report the issue to our Quality Support Team within 12 hours from the date of the delivery. Please provide proof to prove that the purchased product is not the same as described on the website. If the claim is found to be true, we will refund the amount in the next 72 hours. The Refund Amount money will be returned to the Source bank account/ credit/debit card / UPI where the payment was made from.
Cancellation of Order.
Once you have booked the order, we do not encourage cancellation from the user end. For payment made online, the refund will be done to the bank account only within 72 hours. The Refund Amount money will be returned to the Source bank account/ credit/debit card / UPI where the payment was made from.
2. Return Policy
We accept returns in case of damaged products. Otherwise at present, we are not providing any return or refund policies. We will issue full replace if the product is damaged. To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase. Please report the problem to our Quality Support Team within 24 hours of delivery. If the complaint is genuine, we will replace the same.